Edenic Testimonial 2-1

We're constantly improving Edenic

Edenic can experience unexpected issues when we implement important updates so we've created this page to show how we're tracking. 
Thanks from all the team here at Bluelab! 👽 

Current status: Fully Operational

Update 9

Edenic experienced issues overnight with a 3rd party tool, this may have affected customers from 3am-9am NZ time 6th October. 
Users may have received disconnected alarms, seen Err3 on their Wi-Fi devices or found data and devices settings unavailable. 
Apologies for any stress this may have caused. Edenic is now back up and running and the team will continue to monitor this.

 

👉 Get the iOS App.

👉 Get the Android App. 

Important: If you've updated your app, log out, then clear the app and its data (if available). On the web, log out and refresh the page.
Waiting 1–2 minutes on the loading page can also help.

If you experience any issues, please contact us as we're here to help. 

Update 8

Edenic is currently intermittent for some users while we work on fixes. If you have any issues logging in, we suggest refreshing your browser and/or app. Please get in touch if you need further assistance. 

Update 7

You'll be pleased to know the Edenic API has been restored, and you should now be able to use the full features of the app and API as normal. 👏 

We want to acknowledge your patience and understanding as a customer again. We also want to give a shout-out to the team here, who have worked tirelessly to get Edenic back up and running as quickly as possible. Please don’t hesitate to reach out if you're still experiencing any issues with Edenic; we're here to help. 

We appreciate you, and thanks from all the team here at Bluelab! 

Update 6

Adding a device is up and running again! 👏

Some people may find it takes a little bit more time to find the device, however if you wait a little longer it should show. 

If you are unable to access the login screen please submit a support ticket with the email address used to sign up to Edenic.

Update 5

All Edenic services are currently operational except for Device add - not currently operational and API - not currently operational.

We're making great progress and getting much closer to a fix. Thanks for your patience. 

Update 4

We've got another update on Edenic for you, and this one is much more positive! For those that have been experiencing log in issues, we have managed to start to get services back up and running while we continue to diagnose the deeper root cause.

Notable services that may not be working as expected are the API and adding devices. Again, we understand how important Edenic is to you and are working hard to get you back up and running as soon as possible. Thanks for your patience and kindness as we get these operational. 

As a last note, for our US customers both in the US and abroad, we hope you've had an awesome 4th of July! 

Update 3

We're still working hard and have managed to diagnose and implement changes which has allowed us to have some limited wins however the system is still intermittent. You may find you can login and refreshing once may help. We are continuing to hunt for a robust fix and once again we apologise for this disruption. 

Update 2

Your Bluelab Wi-Fi, Bluelab Connect and IntelliDose devices will continue to send data to Edenic, and the OnePen and Pulse will store any measurements taken during this time.

All data will be available in your history once we’re back up and running. Your devices will also continue to operate as per normal, and any setting changes can be done on the device.

Update 1

Issue detected: Users are experiencing login issues with the Edenic app on Android and iOS