Current status: Operational

We're constantly improving Edenic

Edenic can experience unexpected issues when we implement important updates so we've created this page to show how we're tracking.

Thanks from all the team here at Bluelab! 👽

12 February 2026 - 9:00am NZDT

Devices are back online again. Please note that Connect users will be missing data in Edenic from when the service was down, but Connect Desktop will still have recorded the data in a log file on the pc it is running on. Wi-Fi device user may notice some missing points but not to the extent of Connect devices.

If customers are still seeing their devices as offline, ask them to perform these steps:

• Turn data off and on on the device OR
• Power cycle the device OR
• Re-onboard

If using Connect:

• Log out of Connect Desktop and back in
• Restart Connect Desktop

11 February 2026 - 10:43am NZDT

An unexpected issue occurred overnight where Edenic Services were down, causing devices to enter a disconnected state. This is being worked on and devices should come online once resolved.

Ongoing Intermittent Login issue. Due to high demand, some users may experience slow login or login failure. The team is currently working on the issue to improve the login experience.

20 January 2026 - 12:03pm NZDT

Operational with an Intermittent Login issue. Due to high demand, some users may experience slow login or login failure. The team is currently working on the issue to improve the login experience.

For Android users, please clear cache and storage and try again later.

For iOS users, please follow the steps below before trying again later.
settings -> Apps -> Safari -> Advanced -> Website data -> edenic.io

16 January 2026 - 8:08am NZDT

All new Edenic accounts that were affected by the loading screen after login have now been restored.

8 January 2026 - 9:56am NZDT

New accounts created after 3:00 p.m. on January 7, 2026 NZT should now be functioning across all platforms as expected.

Accounts created between December 22, 2025 and January 7, 2026, are still affected, and a resolution to fix these accounts is being worked on.

Intermittent slow login is still an ongoing issue.

5 January 2026 - 11:43am NZDT

We have been experiencing some issues with the Edenic app login function. Apologies for any inconvenience this may have caused.

For current Edenic users, login can be a bit slow and require a couple of attempts. Please note that it may take a bit longer to log in due to offline sync.

For some new users login doesn't appear to be working. We are currently investigating this and are committed to getting this sorted.