Current status: Operational with ongoing stability improvements

Users may experience disruptions as we work to future-proof Edenic's infrastructure and resilience as its user base grows.

We're constantly improving Edenic

Edenic can experience unexpected issues when we implement important updates so we've created this page to show how we're tracking.

Thanks from all the team here at Bluelab! 👽

23 March 2026 - 10:20am NZDT

We are implementing capacity upgrades to Edenic today between 10:30am and 2:30pm NZT.

During this time, customers may experience intermittent disruptions, including:

  • Difficulty logging in

  • Devices appearing temporarily offline

  • Delayed data updates

These upgrades are part of our ongoing work to improve platform stability and performance as Edenic continues to grow.

We will provide updates here as the work progresses. If your service does not return to normal after this window, please contact our support team: https://resources.bluelab.com/ticket-to-support 

19 March 2026 - 12:54pm NZDT

We’re currently experiencing intermittent connectivity issues affecting some devices. Our team is actively working to restore service, and recovery is underway.

As connections are brought back in stages, some devices may temporarily appear online and offline, which may result in more frequent notifications. Customers may also experience intermittent access to telemetry and limited control during this time.

We appreciate your patience and will continue to share updates as service is restored.

17 March 2026 - 11:25am NZDT

Edenic has grown significantly over the past three years. As we continue scaling the platform, some customers may occasionally experience issues such as:

  • Edenic fails to load or has difficulty logging in
  • Devices appear offline
  • Multiple disconnection notifications as devices come online again

Our team is actively working to improve stability and reliability, and updates continue to roll out. During this period, some intermittent behaviour may still occur while improvements are deployed.

If your account has not recovered in a timely manner, please contact our support team https://resources.bluelab.com/ticket-to-support

12 February 2026 - 9:00am NZDT

Devices are back online again. Please note that Connect users will be missing data in Edenic from when the service was down, but Connect Desktop will still have recorded the data in a log file on the pc it is running on. Wi-Fi device user may notice some missing points but not to the extent of Connect devices.

If customers are still seeing their devices as offline, ask them to perform these steps:

  • Turn data off and on on the device OR
  • Power cycle the device OR
  • Re-onboard

If using Connect:

  • Log out of Connect Desktop and back in
  • Restart Connect Desktop

11 February 2026 - 10:43am NZDT

An unexpected issue occurred overnight where Edenic Services were down, causing devices to enter a disconnected state. This is being worked on and devices should come online once resolved.

Ongoing Intermittent Login issue. Due to high demand, some users may experience slow login or login failure. The team is currently working on the issue to improve the login experience.

20 January 2026 - 12:03pm NZDT

Operational with an Intermittent Login issue. Due to high demand, some users may experience slow login or login failure. The team is currently working on the issue to improve the login experience.

For Android users, please clear cache and storage and try again later.

For iOS users, please follow the steps below before trying again later.
settings -> Apps -> Safari -> Advanced -> Website data -> edenic.io

16 January 2026 - 8:08am NZDT

All new Edenic accounts that were affected by the loading screen after login have now been restored.

8 January 2026 - 9:56am NZDT

New accounts created after 3:00 p.m. on January 7, 2026 NZT should now be functioning across all platforms as expected.

Accounts created between December 22, 2025 and January 7, 2026, are still affected, and a resolution to fix these accounts is being worked on.

Intermittent slow login is still an ongoing issue.

5 January 2026 - 11:43am NZDT

We have been experiencing some issues with the Edenic app login function. Apologies for any inconvenience this may have caused.

For current Edenic users, login can be a bit slow and require a couple of attempts. Please note that it may take a bit longer to log in due to offline sync.

For some new users login doesn't appear to be working. We are currently investigating this and are committed to getting this sorted.